What kind of shipping options do you offer?
We offer the following domestic choices via USPS:
First Class (4-6 business days)
Priority (1-3 business days)
All domestic options should be delivered within 7 business days (not including fullfilment period). First Class is by far the cheapest, but is not available on all orders depending on location and size of order.
Do you ship to Canada/Internationally?
We can ship to the following international destinations:
If your ship-to country does not appear on this list, contact us directly and we may be able to arrange shipment.
The following USPS (US Postal Service) choices are available for international addresses:
First Class Int'l (delivery may take 7-21 business days)
Priority Int'l (5-10 business days for most markets)
All international packages leave our Fulfillment Center in Dexter, Michigan by USPS. Once they arrive at destination country however, they are transferred to local postal service (Australia Post, Canada Post, etc.) for final delivery. You will receive tracking information on your order upon fulfillment. Please direct all shipping inquiries to your local postal authorities.
***International shipments may be subject to Custom and Duty Fees. We are NOT accountable for any additional charges for final delivery. Please visit USPS.com for more details***
My shipment is taking a long time. What do I do?
All shipments come with tracking numbers in a follow-up email. Please verify your shipment hasn't been delivered already, or at least attempted. It may potentially be waiting at your local post office.
For domestic USPS orders that haven't arrived within 7 business days, please visit the USPS customer service page regarding lost shipments and/or to file a complaint.
For international postal (USPS) orders that haven't arrived within 21 business days, please use tracking number to verify shipment has arrived to your country. Once that's been verified, you may submit an international claim at USPS.
***If you have not satisfactorily resolved your shipment issue, please contact us by email within 30 days of your order date (please provide your order number) ***